The minimum group size is 13. If you have less than 13 people you will still be charged for 13.
Bookings are held upon receipt of deposit.
Deposits are non-refundable.
Booked dates may be changed by notifying Vintage Van Gogh more than 14 days prior to your session, informing of the available session date that you would like to change to.
The final payment balance is due 14 days prior to your session.
Failure to pay the final balance by the due date may result in your session being cancelled and deposit being forfeited.
If the amount of people attending your private event changes after making your booking, you can request an updated invoice showing the new number of attendees.
If, after paying your final invoice, you need to add additional attendees you can do so by notifying Vintage Van Gogh and paying for the additional person/s. You can add additional people to a booking up to 2 hours prior to your session.
Under no circumstances will refunds or partial refunds be given within 14 days of your event due to a change in availability or no-show. This includes reduced final number of attendees following the payment of the final invoice.
The date of your session cannot be changed within 14 days prior to your event.
Ticket sales are final.
Refunds will not be given due to a change in availability.
If you cannot attend your session you may give your tickets to another person at no extra charge (just have them quote the name of the booking when they arrive).
You may change your booking to another session by advising Vintage Van Gogh of the available session that you would like to change to, at least 48 hours prior to your session. The session you nominate to change to must have tickets available.
No session changes or refunds will be given within 48 hours of your booked session, or retrospectively.
No session changes, refunds, partial refunds or partial credits will be given retrospectively for no-shows.
If Vintage Van Gogh has to cancel a session you will be offered a credit (if due to COVID or force majeure) or a refund (under all other circumstances eg staff unavailability)
After booking I looked at some of the Facebook photos and realised they use stools. My niece has a disability and I emailed them to ask if they can accommodate her. The emails reply was bring your own chair and table. WHAT They did offer a refund and the phone call I got was even worse
saying that on our web site it doesn't state we accommodate disability people and you should Have seen the photos of the stools before booking. Wow I have never had to deal with such rude people like this for a long time. And having to explain to a person with a disability why i had to cancel was awful enough. What turned out to be a great night out turned out to be stressful and discussing to tell the truth. And when I said I’m writing a review is when I got an apology.You need to be more sensitive to people with disability and there needs they get discriminated enough as it is. after they offered a refund I had to keep chasing them up about it and took for ever to get that refund
Fantastic experience. We held our daughters 21st here and everyone had a ball. Rachel was terrific in teaching the steps and also extremely welcoming and friendly. Can definitely recommend this as a fun night out. 5 stars!